Frequently Asked Questions

Making an appointment is easy, but knowing what you need, who you should see or the types of treatments… It can be a bit daunting if you’re unsure.

Do I need a referral?

No, you do not need a referral for any of our services.

How do I book in?

Go to the Online Booking Page and click on the Book Online button, then choose an appointment time that suits you. You will get a reminder text 24 hours before the appointment. You can also call Glenn to discuss your ailment and he can recommend a service. His number is also on the Book Online page.

Is there a cancellation fee?

There is a cancellation fee of 50% of the appointment total if you cancel less with less than 24hrs notice. This is because we cannot fill your appointment slot with that little notice.

What is the difference between an Osteo and a Remedial Massage Therapist?

They are similar in that both are hands on and use soft tissue techniques, however Osteos are more qualified in joint movement and exercise therapy. Osteos also read X-rays and can refer for scans.

Does Dry Needling hurt?

Dry Needling should not hurt, but you will feel a small prick at the site of the treatment, followed by a slight dull ache in the affected area.

How many treatments will I require?

Generally one to three treatments but in more chronic conditions, treatment is ongoing.

Do I have to play sport to book in?

Absolutely not, we welcome all types of injuries and ailments.

Are you Private Health Approved?


Can I train the same day as having a treatment?

Every case is different, so ask your practitioner.

Do you have TAC and Workplace cover?

Hobsons Bay Health is TAC and WorkCover Approved but all patients are required to pay for their consultation at the time of the appointment. A receipt will be issued and it is the responsibility of the patient to contact the third party payer for reimbursement.

Business Details

Opening Hours

  • Monday – 8am – 7pm
  • Tuesday – 8am – 7pm
  • Wednesday – 8am – 7pm
  • Thursday – 8am – 7pm
  • Friday – 8am – 7pm
  • Saturday – 8am – 2pm
  • Sunday – Closed

Areas We Service

Including Williamstown, Newport, Spotswood, Kingsville, South Kingsville, Yarraville, Seddon, Footscray, Altona North, Seaholme, Altona, Altona Meadows, Laverton, Seabrook, Williams Landing, Truganina, Tarneit, Hoppers Crossing, Point Cook, Werribee, Sunshine, Tottenham, Brooklyn, Maidstone and West Footscray.